Its aimed at pub operators and organisations within the pub sector.It seems that if your in one of these middle management or director type roles its sector standard not to return calls or get back to confirm meetings within a certain time frame.
Business Development Managers are renowned for this crime as they try and run round, overburdened with a "top heavy" portfolio of clients. Imagine if you had a grumpy customer who had a complaint and you decided to ignore them, certainly an opportinity to be crucified on a site like Trip Advisor.
Maybe there is an opportunity to open a complaints site that deals with poor customer service from pub companies and associates, maybe its not a silly idea after all?.
Woud like to hear from any landlord in the pub sector who's had a similar experience, please leave a comment below.
Regards Lester
